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SHIPPING & RETURNS

SHIPPING POLICY

At MBS Audio, we believe in keeping things simple—just like our approach to high-end hi-fi. That’s why all shipping is FREE, with no minimum order required.

Delivery Times & Process

Unlike traditional retailers that hold large amounts of stock, we work differently. Instead of adding an extra step to the process, we source your product directly from the distributor or manufacturer, who then ships it straight to you. This streamlines delivery and reduces wait times.

Delivery times vary depending on the product, byt typically they are as follows:
 

  • Ideon Audio & Synergistic Research: 2 - 7 working days

  • Grand Activation: 2 - 5 working days

  • Neodio: 7 - 12 working dayss (shipped directly by MBS Audio; allow extra time for customs clearance)

  • Telos Audio: 14 - 21 working days
     

For orders from Neodio, please note that customs processing may add a couple of extra days to delivery.


 

Order Updates & Communication
 

Once you place your order, we will confirm an estimated delivery time within 24 hours.

 

Throughout the process, we’ll keep you updated so you always know exactly where your order stands.

Got a question? Just reach out—we’re here to help!

RETURN AND REFUND POLICY

At MBS Audio, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you can return the product within 60 days for a full refund or exchange. We believe in making the return and refund process straight-forward and hassle-free, ensuring a positive shopping experience for our customers.

Click image below for details.

60-day No Risk Return Guarantee
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