SHIPPING & RETURNS
SHIPPING POLICY
At MBS Audio, we believe in keeping things simple—just like our approach to high-end hi-fi. That’s why all shipping is FREE, with no minimum order required.
Delivery Times & Process
Unlike traditional retailers that hold large amounts of stock, we work differently. Instead of adding an extra step to the process, we source your product directly from the distributor or manufacturer, who then ships it straight to you. This streamlines delivery and reduces wait times.
Delivery times vary depending on the product, byt typically they are as follows:
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Ideon Audio & Synergistic Research: 2 - 7 working days
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Grand Activation: 2 - 5 working days
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Neodio: 7 - 12 working dayss (shipped directly by MBS Audio; allow extra time for customs clearance)
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Telos Audio: 14 - 21 working days
For orders from Neodio, please note that customs processing may add a couple of extra days to delivery.
Order Updates & Communication
Once you place your order, we will confirm an estimated delivery time within 24 hours.
Throughout the process, we’ll keep you updated so you always know exactly where your order stands.
Got a question? Just reach out—we’re here to help!