At MBS Audio, we strive to ensure you are completely satisfied with your purchase. If you need to return an item, please review our policy below.

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Returning an Item

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You have the right to return purchased items in line with your statutory rights.  To initiate a return:

• Contact us via email at sales@mbsaudio.co.uk stating the order number and reason fo return.

• Ensure the item is securely packaged to prevent damage during transit.

• Review the eligibility criteria below before proceeding.

 

Returns of Unwanted Items

You can return an unwanted item under our 60-day No-Hassle Return Guarantee provided:

• It is in original condition, free from scratches, stains, or cosmetic imperfections

• It is in its original packaging, including all accessories and manuals

• It has not been damaged due to improper use

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Important: You are responsible for ensuring the item arrives at our returns address in its original condition. We strongly recommend using protective packaging and taking photos before sending.

 

Returns of Faulty Items

If your item arrives faulty or develops a fault within a specific timeframe, you are entitled to a replacement, repair, or refund under the Consumer Rights Act 2015, provided the fault is not caused by misuse, negligence, or accidental damage.

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• Within 30 days of purchase: You can request a full refund or replacement.

• Between 30 days and 6 months: We will repair the item free of charge. If a repair is not possible, you are entitled to a replacement or refund.

• After 6 months: Contact us to discuss available options.

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For faulty returns, MBS Audio covers the return shipping costs. However, you remain responsible for ensuring the item is well-packaged to avoid further damage during transit.

 

Order Cancellations

• If your order has not yet been dispatched, we can cancel it immediately—just contact us.

• If it has already been shipped, we may still be able to stop delivery, depending on the courier.

• Refunds are processed only after the item has been returned and inspected.

 

Refund Process & Item Inspection

Once your return is received, our team will inspect the item as quickly as possible. Refunds are only issued after a full assessment.

• Refunds are processed back to the original payment method and may take up to 5 working days to appear in your account.

• If the item has been mishandled or incorrectly packaged, we reserve the right to deduct an amount from your refund to reflect any reduction in value.

 

Exclusions to Our Returns Policy

Certain items are not eligible for return, including:

• Custom, bespoke, or special-order items​

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Your Responsibility for Returned Items

Until the item safely reaches us, you are fully responsible for its condition. This applies to all returns, even if we arrange the courier collection.

• Items damaged due to poor packaging may result in refund deductions to cover repair or resale costs.

• If a faulty item sustains further damage in transit due to improper packaging, we reserve the right to charge for repairs.

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To avoid any issues, follow our packaging guidelines carefully.

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Packaging Guidelines

To ensure your item is protected in transit:

• Use the original packaging whenever possible.

• Secure the item inside the box with bubble wrap or padding to prevent movement.

• Seal the box properly using strong packing tape.

• Take photos before sealing the box as proof of its condition.

• Include all accessories and manuals that came with the item.

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If you have any questions about our returns policy, please contact us.

This policy does not affect your statutory rights under the Consumer Rights Act 2015.